If a paid app stops working, can I get my money back?


Question

For example, the application Say it right! is using the Forvo third-party service. I guess the app can stop working eventually (for example if the API changes, or if the third-party service terms change)



Are paid apps purchased from the Google Play store supposed to work for lifetime?



Edit: The previous example costs 1 euro, and obviously if it stops working that would be no big deal. But the same applies for apps that cost 20 euros or more. I wouldn't be happy if an expensive app stops working after 3 months, and I'm curious if Google has a policy for this on its Play store.


Answer

Help section of Google Play Store (accessible from Google Play Store menu button on left > help and feedback> search for returns and refunds> Apps and games refunds) relevant to your question, says (emphasis mine)




After 2 hours or more,Contact the developer
If Google Play's 2-hour return period has passed, the developer is responsible for deciding if you are eligible for a refund. Contact the app developer directly and ask for a refund. You can find an app developer's contact information listed on an app or game's detail page on Google Play. For instructions, go to help with an Android app or game.




(Edit: 11 Mar 20 - just saw that it is 48 hours not 2 hours to claim the refund. I don't know when it changed)



So, it's obvious that the refund request approval rests with app developer and if the developer doesn't respond, it further says




Optional: Contact Google
If the developer hasn't helped, Google may be able to. Contact our support team for help solving your problem.




Reading between the lines, there is no obligation for developer to refund. Further, no where does a developer give a "life-time" guarantee, for that matter no software can guarantee that. It is simply not possible to do that for obvious reasons.



To sum it up, I don't think you are within your rights to assume and ask for a refund as in your case



Edit: In response to your edit, the answer still is the same, but the developer may be more inclined (guessing) to work on an update and release that to fix the problem occurring in three months, since other users would also be affected and would adversely impact his rating on Play Store, which they are quite sensitive to. Mailing him in this case may be the best option, with app /system logs and crash logs if any
 


Topics


2D Engines   3D Engines   9-Patch   Action Bars   Activities   ADB   Advertisements   Analytics   Animations   ANR   AOP   API   APK   APT   Architecture   Audio   Autocomplete   Background Processing   Backward Compatibility   Badges   Bar Codes   Benchmarking   Bitmaps   Bluetooth   Blur Effects   Bread Crumbs   BRMS   Browser Extensions   Build Systems   Bundles   Buttons   Caching   Camera   Canvas   Cards   Carousels   Changelog   Checkboxes   Cloud Storages   Color Analysis   Color Pickers   Colors   Comet/Push   Compass Sensors   Conferences   Content Providers   Continuous Integration   Crash Reports   Credit Cards   Credits   CSV   Curl/Flip   Data Binding   Data Generators   Data Structures   Database   Database Browsers   Date &   Debugging   Decompilers   Deep Links   Dependency Injections   Design   Design Patterns   Dex   Dialogs   Distributed Computing   Distribution Platforms   Download Managers   Drawables   Emoji   Emulators   EPUB   Equalizers &   Event Buses   Exception Handling   Face Recognition   Feedback &   File System   File/Directory   Fingerprint   Floating Action   Fonts   Forms   Fragments   FRP   FSM   Functional Programming   Gamepads   Games   Geocaching   Gestures   GIF   Glow Pad   Gradle Plugins   Graphics   Grid Views   Highlighting   HTML   HTTP Mocking   Icons   IDE   IDE Plugins   Image Croppers   Image Loaders   Image Pickers   Image Processing   Image Views   Instrumentation   Intents   Job Schedulers   JSON   Keyboard   Kotlin   Layouts   Library Demos   List View   List Views   Localization   Location   Lock Patterns   Logcat   Logging   Mails   Maps   Markdown   Mathematics   Maven Plugins   MBaaS   Media   Menus   Messaging   MIME   Mobile Web   Native Image   Navigation   NDK   Networking   NFC   NoSQL   Number Pickers   OAuth   Object Mocking   OCR Engines   OpenGL   ORM   Other Pickers   Parallax List   Parcelables   Particle Systems   Password Inputs   PDF   Permissions   Physics Engines   Platforms   Plugin Frameworks   Preferences   Progress Indicators   ProGuard   Properties   Protocol Buffer   Pull To   Purchases   Push/Pull   QR Codes   Quick Return   Radio Buttons   Range Bars   Ratings   Recycler Views   Resources   REST   Ripple Effects   RSS   Screenshots   Scripting   Scroll Views   SDK   Search Inputs   Security   Sensors   Services   Showcase Views   Signatures   Sliding Panels   Snackbars   SOAP   Social Networks   Spannable   Spinners   Splash Screens   SSH   Static Analysis   Status Bars   Styling   SVG   System   Tags   Task Managers   TDD &   Template Engines   Testing   Testing Tools   Text Formatting   Text Views   Text Watchers   Text-to   Toasts   Toolkits For   Tools   Tooltips   Trainings   TV   Twitter   Updaters   USB   User Stories   Utils   Validation   Video   View Adapters   View Pagers   Views   Watch Face   Wearable Data   Wearables   Weather   Web Tools   Web Views   WebRTC   WebSockets   Wheel Widgets   Wi-Fi   Widgets   Windows   Wizards   XML   XMPP   YAML   ZIP Codes