Shortly ago, my J7 Prime stopped recognizing my fingerprint.
When I go to
Settings ->
Lock screen and security ->
Fingerprint Scanner
I get
An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your device.
I tried a few options I found, and none worked:
- Rebooting.
- Going into Safe Mode. The same error appears. Plus, almost all my widgets in the home screen disappeared, so I had to redo it.
- Settings ->
Apps ->
Three dots ->
Show system apps ->
Fingerprint ->
Clear Data
. The cache was already empty.
Rebooting. - Logging off and into my Samsung account.
- Developer options (this was already enabled) ->
OEM unlock ->
Enable.
Reboot.
Developer options ->
OEM unlock ->
Disable, and
Developer options ->
Disable.
What I did not (and I cannot) try:
- Rooting my phone (it is a corporate device).
- Resetting my phone (same).
What can I do to fix the problem? (other than taking it to the IT dept.)