It keeps spamming the pop up.When i press OK,it keeps popping up again and again i tried factory reset but it didn't work!also my device keeps making shortcuts of things.
It keeps spamming the pop up.When i press OK,it keeps popping up again and again i tried factory reset but it didn't work!also my device keeps making shortcuts of things.
These kind of malwares are sticky! You can remove them in 2 ways.
First by flashing the phone ROM and secondly by manually removing them from the phone memory.
The first method requires you to flash using Odin on Windows or Heimdall on Mac, just download the flashing files/firmware.
Second method is a bit difficult for people who are not familiar with Android partition, rooting etc. because it requires root access simply because the malwares install as system apps.
Windows only:
Further information about the software can be found here
Another alternative is by using ADB commands. Requires more advanced skills:
adb devices
[press enter] (checks if the phone is detected)adb shell
[press enter]mount -o remount, rw /system
cd /system/data
[press enter]ls
[press enter]rm + appName1.apk
[press enter] (apps names are case sensitive).If your phone has a priv-app folder (/system/priv-app), cd to there as well and hunt those malware.
You may encounter situation where an app return operation not permitted, because an app grant itself the immutable attribute. This is where Busybox comes to rescue.
Do as follows:
lsattr
[press enter]lsattr + appNamw.apk
[press enter]You only have to just clear the immutable attribute. Do as follows:
- chattr -i + appName.apk
[press enter]
Then you're good to remove that app with the rm command now.
If you have questions, feel free to ask. I'll try to help.
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