WhatsApp media is not showing up from WhatsApp account when migrated from old phone

Question

I bought a new phone, so I took a backup from the old phone's WhatsApp account and installed in the new phone. Now at the time of installation I chose the "Restore" option from the backup so it can restore the messages and media.



Now I was using an SD card as the storage device in my old phone for WhatsApp. So all the images are on the SD card, and I can view them in Gallery. But when I am trying to go to any contact's "Media" option I am not able to see any images/videos which I was able to view from old phone.



So how do I see the media from a contact's home in WhatsApp which are in gallery?


— Anirban Nag 'tintinmj' | Sources

Answer

I took help from this Quora post, and I figured out that WhatsApp is installed in internal memory. That's why it isn't able pick up the pictures/media from the SD card. Here is what I did.




  1. I renamed the WhatsApp folder in the internal memory. From Whatsapp to Whatsapp_backup.

  2. Rebooted the phone.

  3. Downloaded an image from a chat. This forced to create another Whatsapp folder to be created in internal memory.

  4. Then moved all the content from SD Card/Whatsapp/Media to Internal Whatsapp/Media folder.

  5. Then I closed WhatsApp and started again. This made WhatsApp to refresh the memory index and pick the media file according to chats.


— Anirban Nag 'tintinmj' | Sources

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