Brand new Moto G6 won't send or receive SMS

Question

My brand new out of the box Moto G6 won't send or receive SMS. I'm using the official SMS app which has SMS permissions (triple checked this) and is the default SMS app.



I tried everything: cleaning cache, reinstalling, updating, rebooting, turning off both SIM cards, rebooting the radio through phone commands, etc. Nothing worked.



How to fix this?


— Guerlando OCs | Sources

Answer

After installing another generic SMS app and seeing it was receiving and sending SMSs, I uninstalled it and opened the official SMS app and it worked.



It makes no sense but I'm posting here to help.



And yes, the official SMS app was setted as the default SMS app AND had SMS permissions.


— Guerlando OCs | Sources

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