Single SMS won't delete from Messaging app

Question

I have a phone (HUAWEI Y6 2018) that recently received a text message claiming to be from a postal company (AusPost). However, the subject for the message simply says '(No subject)', and when I try to open the message, it just won't open. With this in mind, I tried to delete the text, only to see it not delete and stay on the page. I've tried a few things to delete this text, such as:




  • Clearing both data and the cache for the messaging app

  • Trying to locate the folder where the messages are stored (I can't seem to find it)

  • Downloading apps such as Handcent and Backup & Restore to use their delete SMS features

  • Installing the latest system update and trying again

  • Adding a contact called "AusPost" and deleting the message



All to no prevail... the SMS just seems to be stuck in the inbox.
So what do I do now? I don't want to root my phone and I want this message gone.


— stuff | Sources

Answer

What turned out being the solution was to just factory reset the phone and ensure that everything was backed up - - thankfully, there wasn't too much that was deleted.


— stuff | Sources

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