Issue; when downloaded to a Mac, the .zip file was unzipped. The issue was resolved by downloading files from the vendor with Windows.

The goal is to install the factory Android 10 ROM:

HE_FULL_UPDATE_10-16-10.00-QG-U00-STD-HEL-04.zip

and wipe the existing configured ROM. The .zip file contents were copied to a micro SD card, which was installed in the Android device.

From Android Recovery Mode, I tried to install the files that were visible, however the failures returned are captured on the photo:

A list of files is returned by user@mac HE_FULL_UPDATE_10-16-10 % find .

./compatibility.zip

./.DS_Store

./care_map.pb

./META-INF

./META-INF/.DS_Store

./META-INF/com

./META-INF/com/.DS_Store

./META-INF/com/symbol

./META-INF/com/symbol/DeviceManifest.xml

./META-INF/com/android

./META-INF/com/android/otacert

./META-INF/com/android/metadata

./payload_1.bin

./payload_properties.txt

./payload_properties_1.txt

./payload.bin

For some reason not all file are displayed in Android Recovery Mode. Which file is the to be selected and how to enable its selection from the Android Recovery Mode?

Attempt to flash .zip file failed: