Application Manager > (app name), clear the cache and clear the app data; repeat for all affected apps; also for the Google Play Store and for Google Play Services; then restart the phone.Update the applications via the Google Play Store app. (This fails for any and all apps because the Download Manager keeps crashing.)In Settings > Application Manager > Android System WebView, uninstall updates, then restart the phone. (Version is now reverted to 43.0.2357.121 and was 51.0.2704.81 which I first made a backup of using Titanium Backup.)Connecting to Samsung Kies software in Windows 7. (This probably fails due to a constant stream of media storage crashes while Kies tries to connect to the phone.)Wipe the phone using factory reset.I would like to re-flash the original stock Samsung ROM on the phone so I could return it to real factory default state, but finding the real Samsung ROM is a jungle of Russian and suspicious paid websites that I dont want to dive into, and its compounded by the multitude of Samsung Galaxy devices. (Update: thanks to Thomas, the link to the original ROMs is here but the downloads only work using IE. I will now try re-flashing the ROM and see if that helps.)(Im beginning to regret getting my wife a Samsung rather than a Google Nexus model, but she wanted a physical home button. Why does Samsung manufacture so many different models?) " /> Application Manager > (app name), clear the cache and clear the app data; repeat for all affected apps; also for the Google Play Store and for Google Play Services; then restart the phone.Update the applications via the Google Play Store app. (This fails for any and all apps because the Download Manager keeps crashing.)In Settings > Application Manager > Android System WebView, uninstall updates, then restart the phone. (Version is now reverted to 43.0.2357.121 and was 51.0.2704.81 which I first made a backup of using Titanium Backup.)Connecting to Samsung Kies software in Windows 7. (This probably fails due to a constant stream of media storage crashes while Kies tries to connect to the phone.)Wipe the phone using factory reset.I would like to re-flash the original stock Samsung ROM on the phone so I could return it to real factory default state, but finding the real Samsung ROM is a jungle of Russian and suspicious paid websites that I dont want to dive into, and its compounded by the multitude of Samsung Galaxy devices. (Update: thanks to Thomas, the link to the original ROMs is here but the downloads only work using IE. I will now try re-flashing the ROM and see if that helps.)(Im beginning to regret getting my wife a Samsung rather than a Google Nexus model, but she wanted a physical home button. Why does Samsung manufacture so many different models?) " />

"Unfortunately ... has stopped"


Question

I'm dealing with a brand-new Samsung Galaxy J5 and various apps and services keep crashing, making the phone all but unusable. It's German but these are the services that are stopping:




  • Kontaktspeicher angehalten (contact storage)

  • Kontakte angehalten

  • Weather Daemon angehalten

  • Bevorzugte Kontakte angehalten (preferred contacts)

  • Dual-Uhr angehalten (dual clock)

  • Uhr angehalten (clock)

  • Download-Manager angehalten

  • LogsProvider angehalten

  • Medienspeicher angehalten (media storage)

  • Adapt Sound angehalten



Device details:




  • Samsung Galaxy J5, SM-J500FN

  • Android v5.1.1

  • Kernel v3.10.49

  • Build number LMY48B.J500FNXXU1AOI6

  • rooted (so I can use Titanium Backup) and running SuperSU; using stock recovery



Based on Google results and site searches here, I have already tried the following without success:




  1. Simply reboot the phone.

  2. Free up some space. (this is an 8GB model and there's at least 1GB still free)

  3. Don't disable any packages. (after the most recent factory reset, the Samsung package disabler isn't even installed.)

  4. In Settings > Application Manager > (app name), clear the cache and clear the app data; repeat for all affected apps; also for the Google Play Store and for Google Play Services; then restart the phone.

  5. Update the applications via the Google Play Store app. (This fails for any and all apps because the Download Manager keeps crashing.)

  6. In Settings > Application Manager > Android System WebView, uninstall updates, then restart the phone. (Version is now reverted to 43.0.2357.121 and was 51.0.2704.81 which I first made a backup of using Titanium Backup.)

  7. Connecting to Samsung Kies software in Windows 7. (This probably fails due to a constant stream of media storage crashes while Kies tries to connect to the phone.)

  8. Wipe the phone using factory reset.



I would like to re-flash the original stock Samsung ROM on the phone so I could return it to real factory default state, but finding the real Samsung ROM is a jungle of Russian and suspicious paid websites that I don't want to dive into, and it's compounded by the multitude of Samsung Galaxy devices. (Update: thanks to Thomas, the link to the original ROMs is here but the downloads only work using IE. I will now try re-flashing the ROM and see if that helps.)



(I'm beginning to regret getting my wife a Samsung rather than a Google Nexus model, but she wanted a physical home button. Why does Samsung manufacture so many different models?)


Answer

I recommend you to flash the stock firmware on your device.



As you said you didn't know where to download firmwares for Samsung devices; I'll give you some information.



Personally I always use a site called Sammobile. They host every firmware made by Samsung. The firmwares are 100% stock and won't trigger Knox. You will need to register an account on their website, but it's free.



You can download the firmware for your device here. The firmware can be flashed by using a Windows application called Odin (download link in the guide below).



When the firmware is downloaded, flash it on your phone. Here are the steps:




  1. Extract the firmware

  2. Download Odin 3.11.1.

  3. Extract the Odin zip file.

  4. Open Odin.

  5. Reboot your phone to download mode by holding the home, power and volume down buttons. Release only the power button when at the Samsung logo, and release all of them when you see a green Android robot. Then press volume up to accept the warning and you'll see DOWNLOADING.

  6. Connect the phone to your PC, Odin should now see your device.

  7. Add the firmware file to AP/PDA. (The "not responding" is normal, just wait).

  8. Make sure re-partition is not checked.

  9. Click the start button. The flashing can take some time.




Note: The firmware will not factory reset your phone, so if your phone is stuck booting, don't worry. Just boot to the recovery mode, do a factory reset and reboot the device.



Topics


2D Engines   3D Engines   9-Patch   Action Bars   Activities   ADB   Advertisements   Analytics   Animations   ANR   AOP   API   APK   APT   Architecture   Audio   Autocomplete   Background Processing   Backward Compatibility   Badges   Bar Codes   Benchmarking   Bitmaps   Bluetooth   Blur Effects   Bread Crumbs   BRMS   Browser Extensions   Build Systems   Bundles   Buttons   Caching   Camera   Canvas   Cards   Carousels   Changelog   Checkboxes   Cloud Storages   Color Analysis   Color Pickers   Colors   Comet/Push   Compass Sensors   Conferences   Content Providers   Continuous Integration   Crash Reports   Credit Cards   Credits   CSV   Curl/Flip   Data Binding   Data Generators   Data Structures   Database   Database Browsers   Date &   Debugging   Decompilers   Deep Links   Dependency Injections   Design   Design Patterns   Dex   Dialogs   Distributed Computing   Distribution Platforms   Download Managers   Drawables   Emoji   Emulators   EPUB   Equalizers &   Event Buses   Exception Handling   Face Recognition   Feedback &   File System   File/Directory   Fingerprint   Floating Action   Fonts   Forms   Fragments   FRP   FSM   Functional Programming   Gamepads   Games   Geocaching   Gestures   GIF   Glow Pad   Gradle Plugins   Graphics   Grid Views   Highlighting   HTML   HTTP Mocking   Icons   IDE   IDE Plugins   Image Croppers   Image Loaders   Image Pickers   Image Processing   Image Views   Instrumentation   Intents   Job Schedulers   JSON   Keyboard   Kotlin   Layouts   Library Demos   List View   List Views   Localization   Location   Lock Patterns   Logcat   Logging   Mails   Maps   Markdown   Mathematics   Maven Plugins   MBaaS   Media   Menus   Messaging   MIME   Mobile Web   Native Image   Navigation   NDK   Networking   NFC   NoSQL   Number Pickers   OAuth   Object Mocking   OCR Engines   OpenGL   ORM   Other Pickers   Parallax List   Parcelables   Particle Systems   Password Inputs   PDF   Permissions   Physics Engines   Platforms   Plugin Frameworks   Preferences   Progress Indicators   ProGuard   Properties   Protocol Buffer   Pull To   Purchases   Push/Pull   QR Codes   Quick Return   Radio Buttons   Range Bars   Ratings   Recycler Views   Resources   REST   Ripple Effects   RSS   Screenshots   Scripting   Scroll Views   SDK   Search Inputs   Security   Sensors   Services   Showcase Views   Signatures   Sliding Panels   Snackbars   SOAP   Social Networks   Spannable   Spinners   Splash Screens   SSH   Static Analysis   Status Bars   Styling   SVG   System   Tags   Task Managers   TDD &   Template Engines   Testing   Testing Tools   Text Formatting   Text Views   Text Watchers   Text-to   Toasts   Toolkits For   Tools   Tooltips   Trainings   TV   Twitter   Updaters   USB   User Stories   Utils   Validation   Video   View Adapters   View Pagers   Views   Watch Face   Wearable Data   Wearables   Weather   Web Tools   Web Views   WebRTC   WebSockets   Wheel Widgets   Wi-Fi   Widgets   Windows   Wizards   XML   XMPP   YAML   ZIP Codes