I have sync issues with Microsoft Exchange ActiveSync, when using its service with my Hotmail account. (I'm using a Samsung Galaxy Note 4 with Android 6.0.1, if that helps)
These are the steps I took to reproduce the issue,
- Go to the settings page
- Under the Personalization Section I select Accounts
- Select Add Account
- Select Microsoft Exchange ActiveSync
- Entered my Email Address and Password
- Select Next
- Uncheck all the checkboxes except Sync Contacts.
- Select Next
- Name the Account and select Done
Now that I had setup the account, I took the following steps to test my contact sync
- Create a new contact on the device using the contacts app and selecting the microsoft exchange activesync as the account and fill in a name and contact number.
- Save the contact.
- Go to outlook's webapp
- log into the same microsoft account and create a contact.
- Save the contact.
Finally I went to my phone and made sure sync was switched on and looked for the contact I had made using the outlook's webapp. I also looked on outlook's webapp for the contact created on the phone.
The final result:
- Sync from Outlook.com to android => WORKING
(The contact I created using the outlook.com web app was visible in both the web app and the phone)
- Sync from Android to Outlook => BROKEN
(The contact was only visible on the phone ie: missing from the outlook web app)
How can I fix the BROKEN Android to Outlook sync?
___________________________________________UPDATE___________________________________________
- I haven't tried using another android phone, I don't have one lying
around at the moment. I'll give it a shot when I can and let you
know. - I do not sync my contacts with my google account, how is this
possible? I am trying to sync my MS account contacts to my android
phone. I wasn't aware of a connection between the MS account and my
Google account contacts. - I've already tried syncing the emails, no luck. Issue still
persists.