Google photos keeps crashing

Question

My google photos app keeps crashing whenever I open it. Sometimes it crashes in the background. I tried some fixes like clearing data, reinstalling, deleting big video files, maintaining nearly 4GB space etc. None of these fixed. I also tried an old version of the app which previously was working fine, now that one is also crashing.



I have the latest app version. I am on stock rom of 6.0.1 android version. My device is Lenovo K6 Power.



Since it keeps my photos synced to google cloud, so I would like it fixed rather than any alternative.





My findings :




  1. App crashes when media scan is started.

  2. Every version of app is crashing.


— Vivek Ji | Sources

Answer

By my search, I got some key points which are reasons for crashing Google Photos app.




  • First is low space.
    In my case, I was not having such problems as my device has good space. But need at least 1GB to work.

  • The second was a bad video file.

    There is no way we can identify which one, but cleaning all videos after taking backup will help.

  • The third one was a bad photo file.

    It wasn't posted as answer till I asked on google product forums. Clearing all of the photos from device helped me to get my photos app and as well as my device working fluently. Now, I don't have any problem.



These are those points which can't be helped by clearing data, reinstalling or trying any old version. These are also independent of device or android version.


— Vivek Ji | Sources

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