I emailed WhatsApp support team, via the built in Help feature.
It automatically generated a ticket which I emailed in.
Seems that they have "detected" that my phone is rooted, and they do not support that. How did they "detect" that my device is rooted? Is it from the Build? The Kernel? The Diagnostic Codes? Or the missing permissions? How will a "passable" debug email will look like? Will apps that "hide my root" fix this debug email to be passable?
Here is my email that was sent, (removing personal info):
--Support Info--
Debug info: <REMOVED PHONE NUMBER>
Description: 2.17.351
Version: 2.17.351
LC: US
LG: en
Context: settings/about
Carrier: T-Mobile
Manufacturer: OnePlus
Model: ONE A2005
OS: 7.1.2
Socket Conn: UP
Radio MCC-MNC: 310-260
SIM MCC-MNC: 310-260
Free Space Built-In: 34432339968 (32.07 GB)
Free Space Removable: 34432339968 (32.07 GB)
FAQ Results Returned: 10
FAQ Results Read: 0
Smb count: 0
Ent count: 0
CCode: <REMOVED PHONE NUMBER>
Target: release
Distribution: play
Product: OnePlus2
Device: OnePlus2
Build: OnePlus2-userdebug 7.1.2 NJH47F b4eb8634d4
Board: MSM8994
Kernel: 3.10.107-perf+ #1 SMP PREEMPT Sat Sep 30 23:53:43 PDT 2017
Connection: M.O.B.I.L.E. (L.T.E.)
Device ISO8601: <REMOVED TIMESTAMP>
Phone Type: G.S.M.
Network Type: L.T.E.
Missing Permissions: android.permission.ACCESS_COARSE_LOCATION, android.permission.ACCESS_FINE_LOCATION, android.permission.CAMERA, android.permission.INSTALL_SHORTCUT, android.permission.READ_PHONE_STATE, android.permission.RECORD_AUDIO, android.permission.WRITE_SETTINGS, com.sec.android.provider.badge.permission.READ, com.sec.android.provider.badge.permission.WRITE, com.htc.launcher.permission.READ_SETTINGS, com.htc.launcher.permission.UPDATE_SHORTCUT, com.sonyericsson.home.permission.BROADCAST_BADGE, com.sonymobile.home.permission.PROVIDER_INSERT_BADGE, com.huawei.android.launcher.permission.READ_SETTINGS, com.huawei.android.launcher.permission.WRITE_SETTINGS, com.huawei.android.launcher.permission.CHANGE_BADGE
Architecture: armv8l
Diagnostic Codes: <REMOVED CODE>
Network metered: 100:true
Network restricted: 100:false
Data roaming: false
Tel roaming: false
ref: <REMOVED NUMBERS>
Video transcode: supported
No log file to attach.
And here is their auto response:
Thanks for your message.
It appears that your device is rooted. We are sorry, but we don’t
support rooted devices and don't answer tickets from rooted devices.
We understand the reasons behind rooting a device, but please be aware
that any new configuration that is a result of rooting may conflict
with WhatsApp.
To add to this, rooted devices don't allow the WhatsApp security model
to function as intended and your messages will not be protected by
end-to-end encryption.
If you wish to receive further assistance, please remove root access
from your device. Then, contact us again from inside the app (WhatsApp
Settings > Help > Contact us).
Responses to this email will not be read.