Outlook Android no longer synchronizes Office 365 contacts

Question

As of version 2.2.74 my Android Outlook does not sync any contacts.



The previous version has synced all of my coworkers from Office 365, but after a factory reset my coworker contacts are missing.



There is a setting in the application that shows if I enable contact synchronization and it is set on.



In Accounts and synchronization settings, I have an Outlook type account, and it has the Sync contacts set on and the last sync took place seconds ago.



In the new version of Outlook Android, there is a new tab called Persons, and it says I have 0 contacts. I guess this new feature is not working as expected.



Do you have any idea why these settings can't help?


— Nestor | Sources

Answer

Well, it seems, they restructured how the contacts are synchronized.



I checked my Outlook on my computer, and it has 2 separate contact store options:




Address book - [email protected]



Contacts - [email protected]




All my company coworkers were in the Address book and my Contacts were empty.



I copied them to Contacts and now they are all synchronized - even appear in the new Contacts tab of Outlook Android.



So to draw a lesson: always check your online Contacts and see what it contains.


— Nestor | Sources

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