I purchased a game yesterday, however due to some issue the purchase failed, yet the amount was deducted. I contacted the bank and they registered my complaint and informed me that either I'll receive the money back or the merchant will. Being impatient I purchased the same game later, but my previous transaction was also sent to the merchant, which I found out when I enquired the status of my complaint with the bank. Now I have no idea how to resolve this, I have not received any receipt for the previous transaction as well.